Shipping policy

Shipping Policy

 

Order processing times

Orders are processed within 1-2 business days.  During seasonal times like Black Friday and Christmas, order processing can take up to 5 business days. We appreciate your patience while we prepare your order.

 

Shipping Times

We ship from our warehouses located in the United States.  We currently ship to both the United States and Canada.

  • Orders shipping within the United States will arrive within 3 to 6 business days.
  • Orders shipping internationally to Canada will arrive within 7 to 10 business days.

 

Shipping Costs

  • All orders within the Continental United States shipping are FREE.
  • Orders shipping to an address in Canada, are offered at UPS shipping rates which are calculated at checkout based on the total weight of products in your order.

 

Returns, exchanges, cancellations

Full refunds and exchanges are offered for regular priced merchandise within 30 days of purchase.  Refunds will be returned to the original payment method used to make the purchase.  For all other returns or exchanges:

  • Items must not be washed, worn or damaged.
  • All original tags must be attached.
  • You must present a valid receipt.
  • Closeout items are not eligible for returns or exchanges.

 

If you would like to make changes to your order, or cancel, you will be able to do so up to 3 hours after you receive your order confirmation.  Please contact us directly at 1-903-720-2893, so we can make these changes immediately.  If your order ships and the changes have not been made, please return the items unused for a full refund.

We provide “real time” tracking information on all our orders.  If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at 1-903-720-2893.  We will do our best to locate the package and extend your timeframe for refunds and exchanges.  Should your order arrive damaged, please take photos, and send them to us at: help@nanshomeideas.com

  We will send you a return label to ship the items back to us, and will send you a new order with brand new products immediately.